Privacy

Your work email signs you in, with no password. Photos and notes you record for a business belong to that business, as its records. Trice doesn’t sell data and doesn’t show ads. Photo reviews are read by Anthropic and voice conversations run on xAI, and both are described below. You can delete your account from inside the iPhone app.

Your email and name. The email is how you sign in: Trice sends a link and a six-digit code, and there is never a password. If you sign in with Apple, Apple tells Trice the email on your Apple ID, or a private address Apple makes for you, and your name the first time. The name is how the business sees you on a job.

Photos and notes. When you record work, the photos and notes are attached to that job for the business you work for. They are the business’s records, the way a paper job sheet used to be.

Client details. A business keeps its clients’ names, phone numbers, email addresses and street addresses, so it can do the work and send the invoice.

When things happened. Each record carries the time it was made, so the office can trust it.

Location. The iPhone app doesn’t use your phone’s location. On the web, your browser asks before Trice uses your location, and Trice takes it only at that moment: when you start a job on site, add your location to a photo, or set the spot a schedule checks clock-ins against. If you say no, the record keeps the time only.

Voice notes on the web. On the web, a voice note turns what you say into words with your browser’s own speech recognition, which the browser’s maker may run on its servers. Only the converted words reach Trice through this feature. If you save them as a note, they become part of the business’s records.

Hands-free conversations. On the iPhone and the web, Trice asks before each voice conversation, and your device asks for microphone access. Audio from that conversation, the replies, and permitted workspace information you ask Trice to use go to xAI. Trice doesn’t save the audio or transcript from this connection. On the web, hiding the tab, closing the conversation, Pause or Stop turns the microphone off.

Reports from clients. When someone reports a loss or sends a request through a business’s link, its words, photos and how urgent it is go to that business.

Texting. If you text Trice, Trice keeps your mobile number, whether you have said STOP, and the setup answers you give by text, so the conversation can continue and a stopped number is never texted again. The words of a text are not kept beyond those setup answers. Your number is used to run your business by text and for nothing else: it is never shared with, or sold to, another company for their marketing. The Texting page says how texting starts and stops.

Trice shares data only with the business you work for, the companies below that run parts of Trice, and where the law requires it.

• Anthropic reads for Trice. When you ask Trice to review a photo, the photo and your notes go to Anthropic, with the few details the review needs, such as a measurement or where the photo was taken. So do words you ask Trice to read and sort, such as a description of a business. Anthropic sends back what it found, and a review’s findings are saved with the job.
• xAI runs voice. When you start a voice conversation, what you say, the replies, and the workspace information you ask Trice to use go to xAI for that conversation. The app asks before each one. Trice doesn’t save the audio or the transcript from it.
• Trice’s private speech service turns the reply’s words into Trice’s voice. It receives those words, not the microphone recording. It doesn’t save the words or generated audio to files or request logs. Audio returned by xAI is not played as Trice’s voice.
• Apple places a client’s address on the map and sends the forecast for that place, for the weather on a job. Apple also signs you in when you choose Sign in with Apple.
• Stripe handles card payments. Trice keeps what was paid and when.
• Hosting and email delivery companies run the servers that store Trice’s data and send its sign-in links and codes.
• Twilio carries the texts. If you text Trice, your number and the texts pass through Twilio to arrive and to be answered.

Trice doesn’t sell personal data, doesn’t show ads, and doesn’t track you across other apps or websites.

Work recorded for a business belongs to that business, the same way a receipt or a photo taken on the job belongs to the company. Your account, your name and your sign-in are yours.

Delete your account. In the iPhone app, open Account, then Delete Account. You confirm with a six-digit code sent to your email. Deleting signs you out on every device, and removes your name, email, sign-in and profile. Links sent to you before, sign-in links and invitations alike, stop working. On the web, Settings does the same, confirmed from a link in your email.

What stays after you delete. Jobs, photos and notes you recorded for a business stay with that business, as its records, shown as “Former member” instead of your name. A client, crew member or insurance contact who deletes is shown the same way. Invoices, charges and ledger records are kept for 7 years without your name, because tax law requires it.

If you own the business. A business with other people in it is handed to one of its administrators, or closed, before you can delete. A business with no one else in it closes with your account: its clients, jobs and photos are removed 30 days later (the wait lets support undo a mistake), unused credit that was paid for is refunded to the card that paid, and an unpaid balance is charged to the card on file once and otherwise written off.

Close a business and keep your account. An owner can close one business from the iPhone app: Account, then Close This Business. Everyone loses access to it right away, and its clients, jobs and photos are removed 30 days later.

One fingerprint of your email. When an account that received the $100 starting credit is deleted, Trice keeps a one-way fingerprint of its email address. The fingerprint can’t be turned back into the address. Its only use is that signing up again with the same email doesn’t earn a second starting credit.

A copy of your data. Email [email protected] from the address you sign in with to ask for a copy of what Trice holds about you.

Your account data is kept while your account exists and deleted when you delete it. Business records are kept by the business for as long as the business keeps them. Invoices, charges and ledger records are kept for 7 years, without your name. Backups age out on their normal rotation.

Trice is a tool for businesses and is not directed at children under 13. It doesn’t knowingly collect information from them.

When this page changes, the date at the foot changes with it. Questions go to [email protected].